Warranty and Repair Information

Montbell is proud of the products we produce, however, regardless of how careful you are, normal wear and tear and accidents can occur, damaging your favorite gear.

Warranty Policy

Montbell provides a limited manufacturer's warranty for all defects in materials and workmanship for the lifetime of the product. If Montbell inspects and finds damage caused by manufacturing defect, Montbell will repair or replace the product at its discretion.

This warranty does not cover damage(s) caused through misuse, abuse, accident, alteration or negligence; failure to observe care instructions; damage caused by rips, cuts, tears, abrasions or burns; cosmetic damage i.e. minor surface scratches or deformations; any damages arising after the warranty period. Any damage(s) not covered under warranty can be repaired at a reasonable rate.

Please expect a 4-6 week turn around on warranty claims. If you would like to make a warranty inquiry, please contact Montbell Customer Service or the store of original purchase.

In order for a warranty or repair to be considered we require the following information;

• Purchase details
• First and last name
• Contact phone and email
• Description of fault

 

General Repairs

Montbell is happy to facilitate repairs to garments at a reasonable rate. Please make sure all items are clean, as any dirty items returned for repair may be subject to mandatory cleaning fees.